Setting Up the "Explain This" Feature for Your Website

"Explain This" is a powerful feature that allows your users to get explanations about specific parts of your website. To ensure that it works correctly and is tailored to your site's needs, you'll need to configure it with precision. This guide will walk you through the process.

Accessing the "Explain This" Settings

Log in to your Inline Help Dashboard.
Proceed to Site > Settings > Explain This.

You will be presented with options to customize the "Explain This" feature.

Configuring Allow and Deny Lists

Here, you can control which elements on your page can be explained:

Allow: Input CSS selectors for elements you want users to be able to select for explanations. For example, .helpful-info will enable explanations for all elements with the helpful-info class.

Deny: Enter CSS selectors for elements you do not want to be selectable. For instance, adding #private-info will block explanations for any element with the private-info ID.

This ensures users only get explanations for relevant parts of the website and protects sensitive areas from being highlighted.

Enhancing User Engagement

Enable 'Ask about this': By checking this option, you add a button to the explanation result, allowing users to continue the conversation with the bot for more in-depth queries.

Enable 'Explain another part': This will allow users to select another part of the page to explain after they've received their first explanation, encouraging continued interaction with your content.

Feedback and Transparency

Enable rating: Incorporate a simple thumbs up/down rating system to gather user feedback on the quality of the explanations provided. This can help you continuously improve the feature.

Display sources: If your explanations pull information from external sources, you can opt to display these for transparency and credibility.

Applying Your Settings

Once you have configured all settings:

Click the Save button to apply your changes.
Test the "Explain This" feature on your site to make sure it works as expected. Verify that allowed elements can be explained and denied elements cannot.

Conclusion

Properly setting up the "Explain This" feature not only enhances user engagement but also ensures that your users are getting the most out of your website. Customize the feature to match your site's unique content and layout for the best user experience. If you encounter any issues or have questions, our support team is ready to assist you.

Remember, the "Explain This" feature is a direct line of communication with your users, enabling them to interact with your site in a meaningful way. Taking the time to configure it properly can significantly enhance the user experience and provide valuable insights into how your users engage with your content.

Should you require any further guidance or have specific needs for your "Explain This" feature implementation, do not hesitate to reach out to our customer support. We're here to ensure that your widget is as helpful and user-friendly as possible.