Configuring Domain Restrictions for Your Inline Help Widget

Security is paramount when it comes to integrating interactive elements like an Inline Help Widget into your website. Restricting your widget to load only on specified domains can prevent misuse and safeguard your user interactions. This article guides you through setting up domain restrictions in the Security section of your Widget settings.

Accessing the Security Settings

Sign in to your Inline Help Dashboard with the necessary administrator permissions.
Navigate to Site > Settings > Widget > Security.

Here, you'll see options related to the security settings of your widget.

Setting Allowed Domains

The 'Allowed domains' field is where you specify which domains are permitted to load your widget. This adds an extra layer of security and ensures that only the domains you own can display the widget.

Optional: It's not mandatory to set this up, but it is highly recommended to prevent your widget from being used on unauthorized domains.

Enter domain names: In the text box provided, input the domains where you want the widget to be active.

For example:

yourdomain.com

app.yourdomain.com

Ensure you include all the domains and subdomains where the widget should be operational.

Best Practices for Domain Restrictions

Include both your main domain and any subdomains where the widget should be active.

Do not include protocols (http:// or https://) or paths; only the domain names are needed.

If you have a secure (HTTPS) version of your website, make sure to list the domain without the 'www' prefix to cover both versions.

Saving Your Security Settings

Once you have entered the allowed domains:

Click the Save button to enforce the domain restrictions.
It’s a good practice to test the widget on the specified domains to confirm that the restrictions are functioning correctly.

Conclusion

By carefully configuring the allowed domains for your Inline Help Widget, you can ensure that your support resources are used appropriately and securely. If you have any questions or require assistance with advanced security settings, please contact our support team for help.