Keeping users engaged while they’re browsing your Knowledge Base is key to providing a comprehensive support experience. Enabling related content is an excellent way to keep users on your site by showing them articles that are relevant to what they're currently reading. Here’s how you can enable this feature.
Accessing Knowledge Base Settings
Sign in to your Inline Help Dashboard.
Navigate to the Knowledge Base section where your articles and settings are located.
Look for the option to enable related content within your Knowledge Base settings.
Enabling Related Content
Enable related content in articles: You will see a checkbox next to this option. By checking this box, you will activate a feature that displays links to related articles at the end of each article in your Knowledge Base.
Why Enable Related Content?
Enabling this feature can benefit your Knowledge Base in several ways:
Increased Engagement: Users are more likely to stay on your site if they can easily find additional relevant information.
Better Support: Providing links to related articles can help answer questions that users might not have known they had.
Reduced Support Tickets: By providing more information up front, you can reduce the number of support tickets submitted.
Saving Your Settings
After you’ve checked the box to enable related content:
Click the Save button. This will apply your new setting.
It’s a good practice to review a few articles after enabling this feature to ensure the related content appearing is indeed relevant and accurately reflects the content of your articles.
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