Configuring Ticket Form Integrations

Automate your support process by forwarding submitted forms directly to your customer support platform. This guide will show you how to set up integrations with services such as Freshdesk to manage your support tickets effectively.

Accessing Ticket Form Settings

Log in to your Dashboard.

Locate the section where you can manage ticket forms or similar entries.

You should find settings related to forwarding submitted forms.

Setting Up Form Forwarding

Integration: You will see a dropdown menu labeled 'Integration'. Here, you can select the service to which you want to forward your submitted forms. If you do not wish to forward the forms to any external service, select 'None'.

Freshdesk product: If you use Freshdesk or another product for handling support tickets, you can select it from the 'Select Integration' dropdown menu. This will ensure that any form submissions are automatically created as tickets in your Freshdesk account or other selected platforms.

Save Your Configuration

After setting up the desired integrations, click the Save button to apply the changes.

Conclusion

Integrating your ticket forms with a customer support platform can significantly reduce manual work and increase efficiency. Ensure you have the necessary permissions and access to the relevant accounts before setting up integrations. If you encounter any difficulties or need further assistance, please reach out to our technical support team for help.